In an age of increasing complexity; diversification and change; customers expect services that cater to their needs and to their tastes. Emotional Engineering vol 2. describes how their expectations can be satisfied and managed throughout the product life cycle; if producers focus their attention more on emotion. Emotional engineering provides the means to integrate products to create a new social framework and develops services beyond product realization to create of value across a full lifetime. 14 chapters cover a wide range of topics that can be applied to product; process and industry development; with special attention paid to the increasing importance of sensing in the age of extensive and frequent changes; including:Multisensory stimulation and user experience Physiological measurement Tactile sensation Emotional quality managementMental modelKansei engineering. Emotional Engineering vol 2 builds on Dr Fukudarsquo;s previous book; Emotional Engineering; and provides readers with a holistic view of its research and applications; enabling them to make strategic decisions on how they can go further beyond product realization. It is recommended for all pioneers in industry; academia and government; who are making tremendous efforts to work with their customers to create value.
2011-06-16 2011-06-16File Name: B00C0N6XWY
Review
0 of 1 people found the following review helpful. Five StarsBy JeanetteAn essential book to have in your library.